Customer Service

All prices are listed in Australian Dollars (AUD).

All prices shown on our website are including GST of 10%. A summary of the GST component is provided on the Shopping Cart page after adding items to your cart, and also in the Checkout process in the final Order Review step.

BundleSaver™ is our every day offer for online customers, in which we provide a discount when you buy three (3) items or more on a single order*. Discounts vary depending on the products you are ordering. To qualify, simply add 3 or more items* to your cart, and the BundleSaver™ discount will be shown on your Shopping Cart page, and also in the Checkout process in the final Order Review step. (* Free Gift, Bundle Deal and already discounted items are not counted towards the BundleSaver™ discount).

We endeavour to ensure that our listed prices are current, but we reserve the right to amend our prices at any time. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. This price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart doesn't reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.

Placing an order with Armstrong Online is easy. There's no need to create an account first - you can register when you reach the Checkout page or Checkout as Guest. We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.

Here are the steps you need to follow to place an order:

• 1. Find the items you would like to purchase
• 2. Add the items to your Shopping Cart
• 3. Proceed to Checkout
• 4. Create a new account or log in, or Checkout as Guest
• 5. Enter or select a billing address
• 6. Enter or select a shipping address
• 7. Choose a shipping method
• 8. Provide payment information
• 9. Review and submit your order

If you opted to register an account with us, you can then visit the Your Account section of our website to track your order's progress.

Unfortunately, our services are only available for use by registered users within Australia. We do not accept orders from customers outside of Australia at this time.

We accept payment via Credit Card (Mastercard, Visa, American Express), and Direct Deposit.

Unfortunately, yes it will. If you choose to pay by Direct Deposit, your order will not ship until payment has cleared into our nominated account.

Yes it is. You can order from Armstrong Online with the confidence of knowing that your details are protected.

Our credit card payments are processed in real time using SecurePay, which is a business owned by Australia Post. SecurePay's online payment gateway is trusted by over 20,000 businesses to accept and manage their payments from cards and bank accounts. SecurePay fully complies with PCI DSS (Payment Card Industry Data Security Standard), which is a strict security standard the card schemes (MasterCard and Visa) have introduced globally to ensure personal information is properly protected. SecurePay holds the highest level of PCI DSS accreditation.

When you place an order, your credit card details are only used for the processing of payment and will be deleted once payment is processed. Armstrong Online does not store your credit card information on our servers, which provides further protection of your details.

In addition, all areas of our website are secured using SSL (Secure Socket Layer). SSL is a protocol that provides a secure channel between two machines operating over the Internet. An SSL Certificate is used to identify our website, and encrypts any data sent over the internet using the HTTPS protocol. Armstrong online has an extremely strong 256 bit SSL certificate from RapidSSL. You can view the details of our SSL certificate by clicking on the padlock icon normally found in the address bar or menu bar of your web browser.

Payment via your credit card is processed after you click the "Place Order" button on the final Order Review page during Checkout.

We do not charge a surcharge for payments made by credit card.

We are pleased to offer free shipping on all products.

We deliver to most areas within Australia. Our carrier Star Track Express delivers shipments during regular business hours, and requires someone to be present at the delivery address to sign for and accept delivery of goods.

Unfortunately, we cannot deliver to PO Boxes.

All shipments over 16 kilograms must be offloaded at the nominated delivery address using the appropriate materials handling equipment, and accepted by yourself or your appointed representative. This is a requirement of our carrier Star Track Express, and is for your safety in addition to the delivery driver's safety. If delivery is attempted and the correct equipment is not available, the consignment will be returned to the nearest Star Track Express depot, and you can arrange for collection from the depot when convenient.

For existing stock items, orders are despatched within 1 to 2 business days of cleared payment. Items that are not in stock are subject to a lead time, and an expected delivery date can be provided for each product on request by contacting us.

Depending on the destination, your freight can be delivered as quickly as 5pm the next day.

Unfortunately, due to the majority of our deliveries being delivered on a set run, we are unable to deliver at requested times.

We offer a minimum 12 month warranty against defects on all Armstrong Online products.

Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees.

If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-

a. We will repair or replace the goods or any part of them that is defective; or

b. Provide again or rectify any services or part of them that are defective; or

c. Wholly or partly recompense you if they are defective.

As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-

a. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.

b. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.

c. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.

Full information on Statutory Guarantees and Warranties to Consumers can be found in our Website Terms and Conditions.

If you suspect that an item you've purchased from Armstrong Online is faulty, please contact us using the details provided at the top of this page. Alternatively, please fill out the form on the Contact Us page to email us details of your warranty issue, and an Armstrong Online representative will contact you shortly.

If you need support or assistance with any products you've purchased from Armstrong Online, please contact us using the details provided at the top of this page. Alternatively, please fill out the form on the Contact Us page to email us details of your enquiry, and an Armstrong Online representative will contact you shortly.

We undertake to replace any product delivered to you that is faulty or is in a damaged condition. It is important that you check the goods upon receipt and prior to signing for their delivery to ensure that they are not damaged. Should the goods be found to be damaged, you should reject the delivery and advise us via the Contact Us page.

If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card or bank account (we will only use the method originally used to pay for the order) for the amount initially debited for the purchase including packaging and shipping charges.

Armstrong Online offers a 14-day return policy for products still in original, unopened and undamaged packaging. To arrange a return, please contact us within 14 days of the date of invoice using the details provided at the top of this page. Alternatively, please fill out the form on the Contact Us page to email us your details, and an Armstrong Online representative will contact you shortly.

For qualifying returns, Armstrong Online will issue you with a Goods Return Authority (GRA) number. Once you receive a GRA number, you will need to package and return the product directly to Armstrong Online with freight pre-paid (return address details will be provided on the GRA). Please ensure that the returned product is suitably packaged in order to prevent damage during return shipping. For products in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product, less a restocking fee if applicable.

Yes it does. You can order from Armstrong Online with the confidence of knowing that your details are protected.

All areas of our website are secured using SSL (Secure Socket Layer). SSL is a protocol that provides a secure channel between two machines operating over the Internet. An SSL Certificate is used to identify our website, and encrypts any data sent over the internet using the HTTPS protocol. Armstrong online uses an extremely strong 256 bit SSL certificate from RapidSSL. You can view the details of our SSL certificate by clicking on the padlock icon normally found in the address bar or menu bar of your web browser.

Yes it is. You can order from Armstrong Online with the confidence of knowing that your details are protected.

Our credit card payments are processed in real time using SecurePay, which is a business owned by Australia Post. SecurePay's online payment gateway is trusted by over 20,000 businesses to accept and manage their payments from cards and bank accounts. SecurePay fully complies with PCI DSS (Payment Card Industry Data Security Standard), which is a strict security standard the card schemes (MasterCard and Visa) have introduced globally to ensure personal information is properly protected. SecurePay holds the highest level of PCI DSS accreditation.

When you place an order, your credit card details are only used for the processing of payment and will be deleted once payment is processed. Armstrong Online does not store your credit card information on our servers, which provides further protection of your details.

In addition, all areas of our website are secured using SSL (Secure Socket Layer). SSL is a protocol that provides a secure channel between two machines operating over the Internet. An SSL Certificate is used to identify our website, and encrypts any data sent over the internet using the HTTPS protocol. Armstrong online uses an extremely strong 256 bit SSL certificate from RapidSSL. You can view the details of our SSL certificate by clicking on the padlock icon normally found in the address bar or menu bar of your web browser.

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

For full details relating to the collection and use of personal information you may supply to us through your conduct on the website, please see our Website Privacy Policy.

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in our Website Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

For full details relating to the collection and use of personal information you may supply to us through your conduct on the website, please see our Website Privacy Policy.

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services you request on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

For full details relating to the collection and use of personal information you may supply to us through your conduct on the website, please see our Website Privacy Policy.

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity. (Source: Wikipedia - http://en.wikipedia.org/wiki/HTTP_cookie)

We use Google Analytics to help us analyse how users use the site. The tool uses cookies to collect anonymous information about your visit and to provide you with a better experience. Cookies also allow us to increase your security. This aggregate, non-personal information is transmitted to Google and is collated and provided to us to assist in analysing the usage of the site.

For full details relating to the collection and use of personal information you may supply to us through your conduct on the website, please see our Website Privacy Policy.