Welcome to Armstrong Online

Customer Service

We have prepared a list of the most frequently asked questions below. If you can't find the information you are looking for, or if you need any further assistance, please contact us using the following details.



Phone Icon Telephone: 1300 334 004
Email Icon Email: sales@armstrongonline.com.au
Fax Icon Fax: (02) 9675 6606
Address Icon Mail: Locked Bag 45, Plumpton NSW 2761 Australia




Information on our pricing and discounts.
What currency are your prices listed in?
Do your prices include Goods & Services Tax (GST)?
What is BundleSaver™?
Are your prices subject to change?


Information on placing orders on our website, accepted payment methods, security and processing.
How do I place an order online?
Do you supply to overseas customers?
What payment methods do you accept?
Will paying by Direct Deposit delay my order?
Is your site secure to accept credit card payments?
When is payment by credit card processed?
Do you charge a surcharge for credit card payments?


Information on shipping costs, terms, and requirements for delivery.
How much does shipping cost?
Do you deliver to my area?
Do you deliver to Post Office (PO) Boxes?
Will I need any special materials handling equipment to accept delivery?
How long will it take to despatch my order?
When will I receive my order?
Can I specify a time for delivery?
Can I track my shipment?


Information on the warranty policy for our products, how to get support, and returns.
What is the warranty policy on your products?
How do I lodge a warranty claim for a faulty product?
How do I get support for a product purchased from Armstrong Online?
What should I do if an item purchased from Armstrong Online arrives damaged?
Can I return a product that I've ordered if I change my mind?


Information on the security features of our website, and our commitment to protecting your privacy.
Does your site have security measures in place to protect my information?
Is your site secure to accept credit card payments?
Do you collect personal information?
How do you use personal information?
Do you provide personal information to third parties?
Does your site use "cookies"?