Welcome to Armstrong Online

Customer Service

We have prepared a list of the most frequently asked questions below. If you can't find the information you are looking for, or if you need any further assistance, please contact us using the following details or alternatively fill out the form at the bottom of this page to email us your question.

 


 

Phone Icon Telephone: 1300 334 004
Fax Icon Fax: (02) 9675 6606
Address Icon Mail: Locked Bag 45, Plumpton NSW 2761 Australia

 


 

PRICES

Information on our pricing and discounts.
What currency are your prices listed in?
Do your prices include Goods & Services Tax (GST)?
What is BundleSaver™?
Are your prices subject to change?

ORDERING & PAYMENT

Information on placing orders on our website, accepted payment methods, security and processing.
How do I place an order online?
Do you supply to overseas customers?
What payment methods do you accept?
Will paying by Direct Deposit delay my order?
Is your site secure to accept credit card payments?
When is payment by credit card processed?
Do you charge a surcharge for credit card payments?

SHIPPING & DELIVERY

Information on shipping costs, terms, and requirements for delivery.
How much does shipping cost?
Do you deliver to my area?
Do you deliver to Post Office (PO) Boxes?
Will I need any special materials handling equipment to accept delivery?
How long will it take to despatch my order?
When will I receive my order?
Can I specify a time for delivery?
Can I track my shipment?

WARRANTY, SUPPORT & RETURNS

Information on the warranty policy for our products, how to get support, and returns.
What is the warranty policy on your products?
How do I lodge a warranty claim for a faulty product?
How do I get support for a product purchased from Armstrong Online?
What should I do if an item purchased from Armstrong Online arrives damaged?
Can I return a product that I've ordered if I change my mind?

WEBSITE SECURITY & PRIVACY

Information on the security features of our website, and our commitment to protecting your privacy.
Does your site have security measures in place to protect my information?
Is your site secure to accept credit card payments?
Do you collect personal information?
How do you use personal information?
Do you provide personal information to third parties?
Does your site use "cookies"?

 

If you were unable to find the information you were looking for above, please fill out the form below and an Armstrong Online representative will contact you shortly.

Contact Details

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